How did ChartLogic’s support team perform in 2017? Below are the compiled results of over 1,500 survey responses asking our clients to rate our support. You’ll find out all you need to know in this report card!
Follow-up in a timely manner – 4.86/5 – 97.2%
Courtesy and professionalism – 4.91/5 – 98.2%
Knowledge and ability to solve issues – 4.85/5 – 97.0%
Satisfaction with products/services – 4.71/5 – 94.2%
99.99% System Uptime – 4.99/5 – 99.9%
Customer Quotes
“Andrew was very knowledgeable and helpful. His assistance was greatly appreciated.”
“Did a wonderful job, very personable… Thank you!”
“Amber is wonderful! She is always cheerful and goes the extra mile to solve the problem. A true asset to your company”
“Excellent service, top service. Thank you!”
This meeting was very helpful and made MIPS attestation more understandable and even seem possible! Thank you.”
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